Associate CS&S Systems Consultant 13-257
|Benefits:||METTLER TOLEDO is an Equal Opportunity Employer. We offer a very competitive compensation and benefits package. We provide a service vehicle, uniforms, personal protective equipment, and specialized tools. Employees are eligible for coverage under our broad-based insurance programs, including basic medical, dental, and major medical. We also provide each employee with paid life insurance and paid accidental death and dismemberment insurance. We recognize the importance of financial planning and offer employees a 401(k) Savings Plan.|
|Employment Type:||Full Time|
|Description:||METTLER TOLEDO is the global leader in the manufacturing, marketing and service of precision instruments for use in industrial, laboratory and food retailing applications. We have one of the largest Global Service and Sales organizations among precision instrument companies. We are seeking an Associate CS&S Systems Consultant in Columbus, OH.|
The Associate CS&S Systems Consultant will be responsible for managing the tasks involved in the successful deployment of software systems and solutions for METTLER TOLEDO’s Consultative Systems and Services group within the Industrial Business Unit; the teams utilized in the delivery of these software systems and solutions can include, but are not limited to, CS&S Systems Consultants, Industrial Service Technicians, METTLER TOLEDO authorized distributors as well as 3rd party contractors.
•Work with Sales Teams (both internal METTLER TOLEDO associates as well as Authorized Distributors) during customer scoping phase to ensure project feasibility. Possible involvement in RFP response(s) as required.
•Upon assignment to a project – coordinate and lead the project hand-off conference call between the Sales Team and the client. Coordinate delivery and set up of equipment for the project’s implementation phase.
•During a project – manage resources (both internal and external) as well as project tasks involved in the planning and implementation processes, determine and implement the appropriate software configuration for the client needs, perform essential project tasks during the implementation process as well as provide administrator and user/operator training to clients upon completion of the implementation process.
•Maintain executive engagement with the customer during the implementation phase of the client relationship.
•Report project status via E-Mail or on a Team Conference call to CS&S Consultant Team Leader on a weekly basis (or sooner if issues arise) to ensure billing accuracy and visibility of possible issues.
•Upon project completion – ensure customer satisfaction and obtain project sign-off, verify a signed Software Support Agreement is in place as well as file the proper support documentation with the CS&S Support Team.
•Utilize project management tools such as Microsoft Project as required.
•Participate as a member of the CS&S Software Support Team to assist with incoming phone calls for system support on the related products.
•Provide troubleshooting, isolation and issue resolution to incoming support calls.
•Provide training and assistance to incoming support calls.
|Qualifications:||EDUCATION and/or EXPERIENCE |
Bachelor's degree (B.S.) with a technical major required. A qualified candidate should have basic understanding of Networking Topology, Client-Server environments and general Information Technology practices and standards. Understanding of Windows-based applications including, but not limited to: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Project, Adobe Acrobat (including PDF Printing) is a must. A general understanding of the Microsoft SQL Relational Database Management System and T-SQL Language is a plus. SAP experience preferred.
A minimum of 2 years' experience in the deployment of complex hardware and software solutions. A minimum of 1 year experience in the Information Technology Support field (Desktop, Application and/or Help Desk Support) is a plus. Experience in, exposure to and/or understanding of the manufacturing and/or production environment is also a plus.
To find out more about METTLER TOLEDO and our products please view our YouTube video at http://www.youtube.com/user/mettlertoledo?v=e6MGN3yj0t8.
For more information, or to apply now, you must go to the website below. Please do not email your resume to us as we only accept applications through our website.
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