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Technical Product Support Specialist 13-227

Location:Columbus, OH
Benefits:Competitive compensation and benefits package.
Employment Type:Full Time
Description:METTLER TOLEDO is the global leader in the manufacturing, marketing and service of precision instruments for use in industrial, laboratory and food retailing applications. We have one of the largest Global Service and Sales organizations among precision instrument companies. We are seeking a Technical Product Support Specialist in Columbus, OH. SUMMARY This position is required to provide post-sale product technical support for the industrial products sold in the US and Canada.
Duties:KEY RESPONSIBILITIES: • Product support activities, including: o Providing in-depth product technical support.  Embracing best-in-class customer service culture.  Meeting customer service KPI’s. o Log and document calls, email and chat inquiries into the designated tracking database • Development of technical and application bulletins, white papers and similar. • Product training activities as defined by Industrial Marketing Support Manager. • Assist with product introduction, phase-in and phase-out activities and support functions for the US and Canada (Maintenance of Line duties) when needed. • Other duties as assigned.
Qualifications:EDUCATION and/or EXPERIENCE An Associate’s Degree in Engineering or another technical field of study or directly equivalent work experience is required. A Bachelor’s degree would be a plus. A combination of one to two years of closely related experience and/or training; or an equivalent combination of education and experience is also acceptable. SAP knowledge/experience is preferred. METTLER TOLEDO is an Equal Opportunity Employer. We offer a very competitive compensation and benefits package. We provide a service vehicle, uniforms, personal protective equipment, and specialized tools. Employees are eligible for coverage under our broad-based insurance programs, including basic medical, dental, and major medical. We also provide each employee with paid life insurance and paid accidental death and dismemberment insurance. We recognize the importance of financial planning and offer employees a 401(k) Savings Plan. To find out more about METTLER TOLEDO and our products please view our YouTube video at http://www.youtube.com/user/mettlertoledo?v=e6MGN3yj0t8.


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