Balance Field Service Technician
|Benefits:||We offer a very competitive compensation and benefits package. We provide a service vehicle, uniforms, personal protective equipment, and specialized tools. Employees are eligible for coverage under our broad-based insurance programs, including basic medical, dental, and major medical. We also provide each employee with paid life insurance and paid accidental death and dismemberment insurance. We recognize the importance of financial planning and offer employees a 401(k) Savings Plan. |
|Employment Type:||Full Time|
|Description:||This position is responsible for performing preventive maintenance, troubleshooting, diagnosing and repairing Lab Equipment which includes balances and peripherals as on-site at one customer location. |
|Duties:||•Troubleshoots and repairs industry related products without assistance. |
•Performs calibrations and preventative maintenance duties.
•Achieves assigned revenue targets while staying under budget
•Complies with ISO standards and maintains proper parts inventory levels
•Interfaces with sales to meet customer requirements.
•Assists and cooperates with Service Support Representatives whenever necessary. Insures productivity standards are met and includes assurance of data integrity of the service database.
•Ensures customer uptime requirements are met and that PM work at assigned account is completed on time.
•Resolve first line customer complaints and helps resolve invoicing problems.
•Follows and adheres to all service requirements and procedures
•Is proactive in promoting and selling service and products.
•Performs service on special products as designated by Service Team Manager.
•Maintains inventory levels necessary to meet a high First Time Fix Rate while remaining within the company guidelines.
|Qualifications:||•Associate's degree (A. A.) or equivalent from two-year College or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.|
•Basic knowledge of PC computers and MS Office software required.
•Experience with SAP software preferred.
•Ability to operate a Blackberry and/or Smartphone.
•Ensures compliance with all company policies and procedures facilitates Environmental Health & Safety program.
•Submits all required paperwork in a timely and professional manner, maintains a close professional relationship with external/internal customers, sales, technicians and other leaders.
•Overnight travel is required to maximize efficiency while performing regular duties.
•Valid driver's license and good driving record needed.
•While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand and sit. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.
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